Your welcome guide keeps getting longer. Guests still ask the same questions.
You've spent hours creating the perfect welcome guide — check-in instructions, Wi-Fi details, house rules, pool information, parking, restaurants, emergency contacts, things to do nearby.
What started as a simple document has become a 10, 15, or even 20-page guide.
Yet guests still send messages asking:
- What's the Wi-Fi password?
- How do we access the property?
- Can we check out later?
- Which bins should we use?
- Where should we park?
- What time is the pool maintenance visit?
If this sounds familiar, you're not alone.
The problem isn't the quality of your guide. The problem is that guests rarely read it.
Don't spend time building static guides.
See what your guests could see insteadInformation overload leads to more messages
Most guests are travelling. They're busy, distracted, and focused on enjoying their holiday. Sending a long PDF before arrival often has the opposite effect:
- Important information gets missed.
- Guests ask questions that are already answered.
- Owners and managers spend time repeating themselves.
- Small misunderstandings turn into avoidable frustrations.
The more information you add, the harder it becomes for guests to find what matters.
Two ways to welcome a guest
The old way
One long PDF, sent once
- 10–20 pages, sent before arrival
- Everything at once — nothing easy to find
- Out of date the moment something changes
- Re-sent as a new file after every edit
- Guests message you instead of reading it
The Stayem way
A living guest page
- One link or QR code, opens on any phone
- The right detail surfaces at the right moment
- Always shows your latest edits
- Nothing to re-send, ever
- Fewer questions, smoother stays
Guests need the right information at the right moment
A guest doesn't need to know everything before arrival. They need the right details exactly when those details become relevant.
Before Arrival
- Property address
- Check-in instructions
- Access details
- Parking information
During the Stay
- Wi-Fi details
- House rules
- Local recommendations
- Pool and property information
Before Departure
- Check-out instructions
- Key return process
- Waste disposal information
Providing information when it becomes relevant dramatically improves engagement and reduces questions.
Over time, our welcome guide grew from 3 pages to 20 pages.
We added sections for check-in, parking, local recommendations, extra services, house rules, checklists, and more — eventually reaching 54 separate sections.
Yet guests still asked for the gate code, the Wi-Fi password, where to park, and regularly forgot check-out instructions such as putting the bins out.
What guests needed wasn't more information. They needed the right information at the right moment.
That's why we built Stayem.
How Stayem helps
Stayem replaces static welcome guides with a simple guest page that's easy to open from any device.
Each guest gets a dedicated page containing everything they need during their stay. Instead of searching through a long PDF, they can quickly find:
- Check-in instructions
- Wi-Fi details
- House rules
- Property information
- Local recommendations
- Emergency contacts
Owners can update information at any time without sending revised documents. Everyone always sees the latest version.
Fewer questions. Better guest experience.
When guests can easily find information:
- Owners spend less time answering repetitive questions.
- Managers receive fewer support calls.
- Guests enjoy a smoother experience.
- Important instructions are less likely to be missed.
The result is less operational effort and a better stay for everyone involved.
Common questions
What is a holiday rental welcome guide?+
A welcome guide (sometimes called a welcome book or guest information guide) is the document owners share to explain check-in, Wi-Fi, house rules, local tips and check-out. The idea is sound — the problem is that long PDFs sent before arrival rarely get read, so guests still ask the same questions.
Why do guests keep asking questions already answered in my guide?+
Guests are travelling, busy and distracted. A 15- or 20-page document buries the one detail they need at any given moment, so it's faster for them to message you than to scroll. The fix isn't a better PDF — it's surfacing the right information at the right time.
How is a Stayem guest page different from an Airbnb welcome book or a PDF?+
A static welcome book shows everything at once and goes out of date the moment something changes. A Stayem guest page opens in any browser, shows each detail when it becomes relevant — access details near arrival, check-out steps near departure — and always reflects your latest edits, with no revised document to resend.
Do my guests need to download an app or create an account?+
No. You share a private link or a QR code; the guest opens it on their phone and everything is there. The free Stayem app is optional and only adds reminders.
Can I update the guide after a guest has arrived?+
Yes. Edit the information at any time and every guest immediately sees the latest version — no re-sending, no out-of-date copies floating around.
One booking. Everyone informed.
Stayem helps independent holiday rental owners coordinate guests, operators and property information in one place — because running a holiday rental shouldn't require endless WhatsApp messages, PDFs and repeated explanations.
Get started for freeCurious what your guests would see? Take a look at the guest page