Everything Stayem does
One booking sets a lot in motion
Stayem is the simple operating system for independent holiday-rental owners. Here is the full list of what it does — from the master calendar to the guest page, the payments, the profit and loss, the cleaners and the arrivals.
Free to start · No credit card · By owners, for owners
One master calendar
Every booking, from every channel, on a single calendar you own — synced over the open iCal standard, no lock-in.
24-month calendar editor
Add, move and clear bookings by tapping day cells across a two-year strip, with a booking side panel for the detail.
Confirmed & soft bookings
Hold a date as a tentative option that confirms itself the moment the deposit is received — and put it back to an option if the guest later pulls out.
Sync Airbnb, Booking.com, VRBO, HomeToGo
Paste an iCal feed and its bookings block your calendar; the provider is detected automatically.
Hourly automatic sync
Every linked feed re-syncs on its own every hour, with a manual refresh whenever you want one.
Safe, reversible imports
Connecting a channel never writes back to it — imports are additive, read-only and safe to test.
No double bookings
A booking on any platform blocks the dates everywhere, from one source of truth.
Same-day turnover markers
Back-to-back changeover days show a diagonal split so the cleaning crunch is never missed.
Embeddable availability widget
Drop a copy-paste calendar on your own site in monthly or yearly view to take direct bookings.
Go back in time
Step the calendar back six months at a time — years if you need to — and enter the bookings that were never recorded, exactly as you would a future one.
See when you're next free
The property card lists your next four open gaps with their night counts, read from the same free dates your public listing publishes.
For small hotels & B&Bs
Run a small hotel, guesthouse or B&B on the same simple tools — every room on one calendar, each with its own codes, its own availability, its own guests.
Multi-unit properties
Create a property with 2 to 16 rooms, each with its own calendar and iCal feed, all under one roof.
Week-at-a-glance rack view
See every room on one grid and book, hold or free dates across rooms without leaving the page.
Define every room
Set each room's name, how many it sleeps and its size in m² right in the property details.
Per-room door codes, WiFi & check-in
Set different values per room — each guest automatically sees only their own room's code, never another's.
Guests see their room
The room name appears on the guest's stay page, so they and your team always know which unit to prepare.
Filter the schedule by unit
Operators narrow the turnover schedule to just their assigned rooms, cutting the noise of a 16-room property.
Honest hotel availability
A date shows free when at least one room is open, and your feeds tell AI and direct channels exactly how many rooms remain.
Hotel & B&B property types
Label your property as a hotel or B&B on your public page and details card.
Bookings & guests
Keep the who, the how-many and the where-from with every stay — without a spreadsheet.
Booking source & metadata
Tag each stay Direct / Airbnb / Booking.com / VRBO; imported bookings carry their channel automatically.
Guest counts per stay
Record adults, children and babies so your team preps the right cots and high chairs.
An owner-scoped guest book
Reuse a returning guest from a picker instead of retyping — no duplicate cards.
Merge duplicate guests
Combine two records for the same person in one tap; bookings and invites move across.
Owner & operator notes
Keep private notes to yourself, or share a note that reaches your cleaner's schedule.
Phone-only guests
Save a guest with just a phone number — no email required.
Say who the party is
Record whether a booking is a family, a couple, friends, co-workers or someone travelling alone, right beside the guest counts.
Dismiss a phantom booking
When a channel keeps re-serving a stay that was cancelled, dismiss it once and it stays gone — out of your calendar, availability and figures — with an undo if you need it.
Know which guests to have back
Next spring, when the same family asks for the same week, you will know whether they are the ones you want first — or the ones you would rather were full.
Grade every finished stay
From A to E on the booking's own panel, the day after they leave — never before check-out.
A review is its own answer
Record a positive, okay or negative review — or none at all, which is the common case and deliberately not the same as a lukewarm one. A great guest who reviewed you well reads as A+.
The note a letter can't hold
A private line beside the grade for what actually happened, because in March you won't remember why last July's family were a C.
One tap, from the panel you already read
The day after check-out, What next shows the five letters in the row itself — grade without opening anything, or skip it for good.
Your whole guest book in one list
A Guests page beside Properties: everyone who has ever stayed with you, across every property, with their grades, stays, nights, spend and last visit.
Sort, filter and search it
Rank by best grade to see who deserves first refusal, filter to a single letter, or search by name, email or phone. Ungraded guests sit at the bottom — no grade is not a middling grade.
Grades appear where you decide
Start typing a returning guest's name on a new booking and their whole record sits beside the suggestion; a booking request from a past guest carries their grade in the inbox.
Yours alone
Never shown to the guest, a companion, your cleaner or on an invoice — the grade exists for your decision and nobody else's.
Payments & income
Schedules generated, deposits chased, currencies kept straight — the money side runs itself.
Per-property payment conditions
Set deposit %, 1–3 splits, balance-due days, breakage deposit and refund policy once.
Auto-generated payment schedule
Type a total and the deposit, balance and breakage lines are built to your conditions.
Receive & reconcile payments
Mark a line received; a shortfall rolls forward automatically to the next line.
Multi-currency, done right
Take the deposit in EUR and the balance in GBP — the maths never silently crosses currencies.
Your own extras catalog
Define your extras — pool heating, catering, airport transfer — with default prices, then pick from your list. Billed outside the rent, even on channel bookings.
Seasonal & short-stay pricing, suggested for you
Price an extra by season (pool heating in winter) or stay length (a short-stay clean fee); the pro-forma shows the right price for the dates, and the Income page offers to bill a triggered extra in one tap.
Optional extras on the pro-forma
Advertise add-ons as “available on request”, including a spare-capacity “extra guest” line that offers your free beds based on the property's max occupancy.
Breakage deposits & refunds
Hold a refundable damage deposit and release it after checkout, on direct or channel stays.
Last-minute payment plans
Switch a booking to a single full payment or pay-on-arrival cash, and rename any line.
Correct a mis-typed receipt
Fix an amount you entered wrong and the whole schedule rebalances downstream.
Income by urgency
Bookings sort into Urgent / Upcoming / Settled with colour-coded due and overdue pills.
Received vs still expected
The Income card splits rent and extras into what has actually arrived and what is still due, so you know whether a month is collected or just committed.
Fix a past booking's channel
Re-enter an old platform stay by hand and set its real channel afterwards; crossing between direct and a platform rebuilds the payment plan to match.
See how many stays made the money
Each quarter carries its booking count in the heading, so a strong quarter from one big stay reads differently from a strong quarter from six.
Pro-forma invoices & receipts
A clean, personalised one-page quote for any booking — shareable, in the guest's language.
Create a pro-forma invoice
Property photo, guest details, stay, cost breakdown, payment schedule and your bank details on one page.
Reusable bank-account library
Save EU / UK / US accounts once; each invoice smart-selects the one matching the booking currency.
A draft stays live
Edit the guest, plan or total and the draft updates itself until you mark it sent and freeze it.
Share as a secure link
The guest opens it in their browser — no app, no account, in their own language.
Read receipt
See exactly when the guest first opened the invoice you shared.
Turn a paid invoice into a receipt
Once fully paid it renders as a receipt: a “Paid in full” banner and each payment's date.
Export to PDF
Print or save the frozen document any time.
Profit and loss
The question a list of payments can't answer: did this property actually make money? A real profit statement, your costs, your targets, and the cash that moved through the bank.
Every booking across twelve months
The sheet you already keep in a spreadsheet: each stay as a row with its revenue spread across the year's months, totalled beneath.
Count it as stayed, or as paid
Switch between revenue as the nights are stayed — a New Year stay splits across both tax years — and revenue when the money actually arrives. Your choice is remembered.
Banked and still owed, side by side
Money in the bank reads solid and anything still due reads grey, so the whole year is visible, including the balances your pro-formas have already secured.
Costs with a real chart of accounts
21 common holiday-rental cost lines ready to use — maintenance, cleaning, water, insurance, local tax, mortgage interest — grouped the way an accountant groups them. Add your own, hide what doesn't apply.
Plan the year, then watch reality replace it
Budget each line by year, quarter or month, plus a per-booking rate for costs that scale with turnovers. Planned figures show dotted and grey until the real one takes their place — and where the bill matches the budget, one tap accepts it.
A real profit statement
Gross revenue, running costs, amortization of your furnishings, gross operating profit, tax on the activity (you type it — the rules differ by country), cost of money, profit after tax, and net yield once you set a property value.
Revenue targets with monthly variance
Set what you intend to make by year, by quarter or by month, then see the gap, the percentage of target hit and a running year-to-date — green when you're ahead, red when you're behind.
Cashflow, month by month
What actually moved through the bank: receipts in, running and financial costs out, capital spend and tax — with the net movement each month and a running position from January.
Profit and cash on the property card
Four figures without opening the sheet: revenue, gross profit, profit after tax and the year's cashflow — so “I made a profit, why did my account fall?” is answered on the card.
Export the whole year to Excel
One tap on the web app writes your bookings, costs, profit statement and cashflow into one spreadsheet on shared month columns, with live formulas that recalculate as you edit and a second tab carrying the same year's statistics.
The guest page
One private link replaces the 20-page welcome PDF — the right information at the right moment, no app to install.
Open by QR or link
The guest scans a code and their whole stay booklet opens in the phone browser.
Organised by the stay journey
Before You Arrive, During Your Stay, Local Guide, Before You Leave and Need Help — a clean hub, not a scroll.
Timed information release
Show each item from the start, on a set date, or only once a deposit is paid — strictness only rises toward arrival.
A visible stay timeline
Guests see what's available now and exactly what unlocks when, so they stop asking “when will you send the wifi?”.
Tap-to-reveal sensitive items
Gate the door code or wifi behind a tap — and see exactly when each guest revealed it.
Track your payments
Guests see their own lines, amounts and due dates — figures stay off the printed page.
Property location map
The address renders as an embedded map so guests find you easily.
Guests fix their own details
They add a phone number or correct their name straight from the page — no relay through you.
Five guest languages
The whole page is available in English, French, Spanish, Italian and Portuguese, auto-detected.
Build your guide
A guide editor that mirrors how guests read — one clear place to say everything once.
Ready-made catalog items
One-click parking, pool rules, transport, quiet hours, local tips and more — fill them in, don't write from scratch.
Custom items
Add anything specific to your property with its own title and journey stage.
Per-item release control
From the start, timed, or hidden — set per item and it saves instantly.
Release rules & conditions
Unlock items a set number of weeks before check-in and only for paid or confirmed bookings.
Edit stage by stage
Chips for Arrive / Stay / Local / Leave / Help let you edit one stage at a time.
Completeness checklist
Green checks show what's filled in and what's still blank at a glance.
Get what you need before they arrive
Passports, house rules, a signed contract — asked once, chased automatically, and confirmed by you rather than assumed.
Turn any guide item into an ask
Add a confirmation to passports, a rental contract or a deposit form, and set how many days before check-in you need it.
“I've sent this”, or “I accept”
Choose what the guest does. Documents get the full loop; house rules settle themselves — the guest's timestamped tap is the record, with nothing for you to confirm.
You confirm what actually arrived
A guest's claim reads as their word until you mark it received. Marking it still missing tells them so, and their page asks again.
Nobody has to remember
Guests are reminded on the day you set and again two days before arrival; you are pinged when a guest says they have sent something, and once on your own alert day.
It chases you too
Every outstanding ask sits in What next in its own colour — calm while there is time, amber past the deadline, red at your alert day — and on the booking timeline.
Guest registration as its own item
The ID ask that hosts across Spain, Italy, Portugal and France have to make stands apart from your check-in notes, so it can go out weeks earlier on its own schedule.
Deadlines that make sense
Ask with no deadline at all for anything you simply want done early, and a deadline can never fall before the booking existed.
Yours, or shared with your manager
Decide per requirement whether your on-site manager sees where it stands — identity documents needn't be the cleaner's business.
Stayem never holds the document
The photo stays wherever the guest sent it; Stayem tracks where things stand, not what was sent.
Finished stays go quiet
Once a stay is over the chasing buttons disappear and the ask collapses to one line of record — but anything you did confirm stays for good.
Flight tracking
Know when to expect your guests — from a flight number they type once.
Confirmed as a real flight
The moment the number matches a real schedule, you get the landing time and destination.
Bad numbers caught early
A typo is flagged for re-entry the moment it's entered, not on arrival day.
“Landing at {time}” for guests
Guests see the local landing time on their own page, so you both share one expectation.
Landing time on the schedule
Your onsite manager sees the expected arrival, not just a flight number.
Milestones logged
Departed, delayed and landed events land in the activity log for a full record.
Travelling companions
Your guest brings a party — everyone gets what they need, while personal details stay private.
Share the booklet with the party
The main guest forwards their own link to each companion, capped at the party size.
Private by design
Companions see the guide and shared trip info, never the main guest's payments or personal details.
Companions add their own flight
Someone flying separately submits their own flight and name.
Whole-party arrival forecast
Your schedule shows each traveller's landing by name, so you prepare for whoever comes first.
You stay in control
Turn sharing off per property, and see who a guest shared with and whether they opened it.
Operators & access
Cleaners, managers and trades get their own page with exactly what their role needs — you stop being the relay.
Standing turnover schedule
A printable list of arrivals and departures with head-count, country and notes.
Role-based visibility ceilings
Cleaners see names and notes, managers see contacts, finance sees money — never more than their role allows.
Per-invite fine control
Tick exactly what one operator can see — guest name, phone, wifi, gate code — with a live sample row.
Back-of-house occupancy view
Gardeners and trades see “guests on site until {date}” — dates and counts only, never names.
Baby-prep flags
The schedule flags when to prepare cots and high chairs for babies in the party.
Scheduled operator visits
Set a recurring “Pool service, every Tuesday” and optionally show it to guests during their stay.
Invite by QR or link
One invite dialog for guests and operators, with the verification level you choose.
Access tracking
See “Opened {date}”, repeat visits, and revoke access in one click.
Preview what they'll see
Open a faithful, read-only preview of a guest or operator's page without polluting your tracking.
Over-capacity warning
When a party grows past a room's capacity the schedule says so — “6 guests exceed the normal capacity of 4” — in time to add beds.
Trip details on the schedule
Your manager sees the flight number, party size and car count the guests submitted, without you relaying any of it.
Your own web presence
A Google-friendly listing and machine-readable availability — direct bookings, commission-free.
Public property page
A shareable, indexable page at your own slug with photos, specs, a map and an availability calendar.
Preview before publishing
See exactly what visitors will see, then publish or unpublish with one confirmed tap.
Bot-protected contact form
Visitors message you without your email ever appearing in the page source.
Embed on your own site
Copy-paste an availability calendar, a JSON feed or a one-line script onto your website.
WordPress plugin
On WordPress, install our plugin from the official directory, paste your property link and drop the calendar on any page. View it on WordPress.org
Readable by AI & search
Your availability is published in machine-readable formats so assistants can understand your open dates.
Minimum-stay rules
Set a minimum number of nights that your embedded calendar and feeds respect.
Take booking requests
Let visitors ask for your free dates from your own page — without handing an anonymous stranger the power to block your summer.
Requests from your page and your embed
Switch it on and visitors pick free dates on your Stayem page, or on the calendar embedded in your own website.
Everything you need to reply
Name, email, phone, adults, children and babies, and whatever they want to tell you.
Nothing touches your calendar
A request blocks no dates until you press Softbook — so bots and idle browsers can't grey out your summer, and two people can ask for the same week.
Softbook in one tap
Accepting creates the tentative booking with the guest record and party numbers already filled in, and it confirms itself once the deposit is in.
An email you can just reply to
Requests arrive as a normal email with the visitor's address on it — and your own address is never exposed to them.
Straight to the top of What next
A push the moment one lands, and the request sits above overdue payments, because an unanswered enquiry books somewhere else.
Enquiries that didn't convert become prospects
If the dates free up again the list tells you, and one tap offers them back — with an unsubscribe link, so it stays a follow-up and never a mailing list.
Bot-protected and minimum-stay aware
Protected against bots, and it never takes a request shorter than the minimum stay you set.
See where direct really comes from
Your statistics split Direct three ways: typed in by you, from your own website, or from your Stayem page.
Dashboard, alerts & activity
One priority list across every property — what needs doing, most urgent first.
“What next” priority panel
Payments to collect, deposits to refund, totals to set, guests to reach and imminent arrivals, in order.
Action needed vs heads-up
Two calm urgency tiers, each item tagged with its property, with a full page and filters.
Portfolio & per-property stats
Bookings, income per quarter and source breakdown, for all properties or one.
Instant period switching
Flip figures between a year, “from {year} onwards” or all time with no wait.
Guest arrival alerts
Arrivals in the next 10 days with colour-coded urgency, plus recent departures.
Activity log
Bookings, imports, payments, refunds, first portal access and flight milestones — a permanent record.
Your whole portfolio, one answer
Home carries the same Statistics and Income cards a property page does, across every property at once — occupancy, direct share, and money received versus expected, account-wide.
One currency for the combined total
If your properties price in more than one currency, choose which one the indicative total reads in; each currency stays listed separately and is never summed into another.
Booking timeline
A second view showing every upcoming booking's setup pipeline — total set, guest link created and opened, pro-forma sent, payments, trip details — so a silent gap shows up without hunting for it.
Every event says which stay
“Robert opened their guest page (15 Aug 2026 → 22 Aug 2026)”, so a repeat guest's two stays never read the same.
“Get more from Stayem”
A calm fourth group suggesting one thing this property hasn't set up yet, chosen from what it already has — never red, and “not for me” retires it for good. Tapping one opens a short card that teaches it, with a one-minute video and three steps.
Property performance
See how each property is really doing — occupancy, income and stay patterns, compared with last year.
Days booked & occupancy
See nights booked and your occupancy rate for any year, with a month-by-month bar chart.
Income and extras, split out
Rent income per month and in total, with extras tracked as their own figure, never mixed into the rent.
Year-over-year at a glance
Every number carries an up or down "vs last year" delta, so you see what's improving and what's slipping.
Average stay & booking lead time
Know your typical stay length and how far ahead guests tend to book.
Whole property, every room
Multi-unit properties roll every room up into one performance view.
Compare your rooms
On a multi-unit property, rank every room by occupancy, income and RevPAR, and drill the whole stats view into any single room.
Week by week, and what to charge next year
Every letting week of the year against the same week in the two years before, with a suggested price drawn from that week's own trend — plus how it actually sold, as a full week, a part week or split between two bookings, which is where yield quietly leaks.
The November question
Sort by the weeks that sold last year and are still free, or by the biggest fall against last year, and tap any week to see the three actuals behind its suggestion.
Direct vs channels
Lead with the share of bookings that came to you directly, then how the rest splits across the platforms in one colour-coded bar, with a year-on-year delta. Counted in bookings rather than revenue — and it says so.
Volume or occupancy
A second breakdown counts booked nights rather than bookings, so a channel that sends few but long stays finally shows its real weight.
Notifications
A quiet heads-up the day before it matters — you choose which ones.
Check-in & payment reminders
A push the day before a guest arrives or a payment is due; tap to jump straight to the booking.
First-access alerts
Know the moment a guest or operator first opens their page.
Reveal alerts
Get pinged the first time a guest reveals the gate code or another tracked item.
Flight-confirmed push
One notification when a guest's flight is confirmed real, with the landing time and destination.
Booking request alerts
A push the moment a visitor asks you for dates, so an enquiry is answered while it is still warm.
Guest document reminders
Both sides nudged about outstanding pre-arrival asks — and the guests' reminders never name the document, so nothing sensitive sits on a lock screen.
Guest & operator reminders
Guests get check-in and payment reminders; operators get turnover heads-ups — no private detail.
Every type is a toggle
Switch any category of notification on or off in settings.
The app itself
Passwordless, on every device, in your language — nothing to remember.
Passwordless sign-in
Enter your email, get a 6-digit PIN, you're in — no password to forget, first sign-in creates your account.
Native iOS & Android apps
On the App Store and Google Play — or just use it in any browser, no install.
Dark & light theme
Switch appearance instantly; it persists on your device.
Owner app in English, French & Spanish
Switch the owner app's language on the spot from your profile. Your guest and operator pages run in five.
Multi-property, multi-unit
Run one holiday home or a small hotel — and switch between properties on one device.
Resilient by default
A brief server hiccup retries quietly behind a friendly screen instead of a dead error page.
One booking. Everyone informed.
Set up your first property in minutes and let Stayem take the jobs you do by hand.
Get started for freeTake it with you
Run your rentals from your pocket — the Stayem app puts your calendars, payments and arrivals one tap away.