Account & Data Deletion

Stayem is a brand of IncubIQ Solutions Ltd (“IncubIQ”), a company registered in Cardiff, U.K. under number 08788612. You can ask us to delete your Stayem account and the personal data associated with it at any time.

Sign in to Stayem (on stayem.com or in the app), open Profile, then Delete account. We email a 6-digit code to your account’s address; entering it deletes the account straight away. If you do not see the option in the app, update the app or use the website.

If you can no longer sign in, email hello [at] stayem.com from the email address associated with your account, with the subject “Delete my account”. We use that email to verify the request comes from you. You can also reach us through our contact page.

When we process your request, we permanently delete:

• Your account profile — name, email address, phone number, country of residence, languages and interface preferences.
• Your properties and their details, photos and addresses.
• Your calendars and any connected calendar-sync URLs (Airbnb, Booking.com, VRBO and others).
• Recorded bookings and the payment and income figures you tracked.
• Your guest and team guides, including any check-in instructions, wifi details and access codes you stored.
• Your login sessions and sign-in codes.

Deleting from your Profile is immediate. For an emailed request, we delete your data within 30 days of verifying it. Copies held in routine encrypted backups are removed on their normal rotation.

Stayem does not bill you, so we hold no payment records of our own to keep. When an account is deleted, our internal dashboard receives an alert with its email address; that alert, and earlier ones about the account (such as the sign-up alert), stay there until you ask us to delete them. If a member of our staff deleted the account on your request, our admin log keeps the account number and email address for two years, to show the deletion was done. Answers to our in-app surveys are not linked to your account, so they stay until they are deleted two years after the last answer. See the Privacy Policy for every retention period.

For anything about this process, contact us at hello [at] stayem.com. See also our Privacy Policy.